Privacy Policy (Aircon M8)

Last updated: 5 January 2026

Aircon M8 (“we”, “us”, “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and store personal information when you interact with us, including when you visit our website, contact us, request a quote, or engage with our advertising (including Facebook/Instagram ads and lead forms).

1) Business details / Contact

Business name: Aircon M8
Phone: 0424505050
Email: info@airconm8.com.au
Service area: Gold Coast, Queensland, Australia

If you have any privacy questions or requests, contact us using the details above.

2) What personal information we collect

We may collect personal information such as:

  • Name

  • Phone number

  • Email address

  • Address / job location

  • Details about your enquiry (e.g., aircon type/model, fault description, photos you provide)

  • Booking information and communications with you (calls, SMS, emails, messages)

  • Website usage data (see “Cookies, analytics and advertising” below)

We generally don’t need sensitive information (e.g., health information). Please avoid sending sensitive information unless it’s necessary.

3) How we collect personal information

We may collect personal information when you:

  • Submit a form on our website (e.g., “Request a Quote”)

  • Call, text or email us

  • Message us through social media (e.g., Facebook/Instagram)

  • Submit your details through Facebook/Instagram Lead Ads (lead forms inside Facebook/Instagram)

  • Use our website (through cookies/analytics/advertising tools)

Where practical, we collect personal information directly from you. We may also receive it via third-party platforms you use (for example, Meta/Facebook lead forms).

4) Why we collect, use and disclose personal information

We collect and use personal information to:

  • Respond to enquiries and provide quotes

  • Book and deliver services (electrical and air conditioning)

  • Communicate about your job (updates, scheduling, access instructions)

  • Issue invoices/receipts and manage payments

  • Improve our services, customer experience and website

  • Comply with legal and regulatory obligations

  • Prevent fraud and manage disputes

  • Conduct marketing (see “Direct marketing” below)

5) Facebook/Instagram Lead Ads (lead forms)

If you submit your information via a Facebook or Instagram lead form:

  • The information you provide (such as name, phone, email, suburb and any answers you enter) is shared with us so we can contact you about your enquiry.

  • We use this information to respond, provide a quote, arrange a booking, and follow up about your request.

  • Meta may also process your information under its own privacy terms. Meta requires advertisers running lead ads to have a privacy policy available.

6) Cookies, analytics and advertising (including Meta Pixel)

Our website may use cookies and similar technologies to help the site function, understand how visitors use our site, and measure advertising performance.

Meta Pixel / ad measurement & retargeting

If we run Facebook/Instagram ads, we may use Meta tools (such as the Meta Pixel) to:

  • measure ad performance (e.g., which ads lead to enquiries)

  • improve ad relevance

  • show ads to people who have previously visited our website or interacted with our content (“retargeting”)

Tracking pixels are commonly used for targeted advertising. The OAIC expects organisations to review tracking technology use and address privacy obligations (including direct marketing requirements and opt-out).

Your choices

  • You can control cookies through your browser settings.

  • You can also manage ad preferences via your Facebook/Instagram account settings.

7) Direct marketing

We may contact you about our services (for example, following up your enquiry, reminders, or occasional promotions), where permitted.

You can opt out of marketing at any time by:

  • replying “STOP” to an SMS (if applicable), or

  • emailing [YOUR EMAIL] with “Unsubscribe” in the subject.

We will comply with opt-out requests.

8) Who we share personal information with

We may disclose personal information to third parties when needed to run our business, such as:

  • Suppliers and service providers involved in delivering your job (e.g., parts suppliers, specialist support)

  • IT, website, and communications providers (hosting, forms, email/SMS providers)

  • Advertising and analytics providers (e.g., Meta/Facebook/Instagram) for campaign measurement and delivery

  • Professional advisers (accountants, lawyers) where necessary

  • Regulators, law enforcement or courts where required/authorised by law

We do not sell your personal information.

9) Overseas disclosure

Some service providers we use (including advertising/analytics platforms) may store or process information on servers located outside Australia.

Where we share personal information with overseas recipients, we take reasonable steps to ensure appropriate safeguards are in place.

10) Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No method of transmission or storage is 100% secure, but we work to maintain reasonable protections.

11) Accessing and correcting your information

You may request access to the personal information we hold about you, and request correction if it’s inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, contact us using the details in section 1.

12) Complaints

If you believe your personal information has been mishandled, please contact us first and we’ll try to resolve it.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with an updated “Last updated” date.